FAQ
Shipping & Orders
Where is my order?
Most orders are now processing and shipping quickly. Once your order ships, you’ll receive tracking information by email.
Why did my order arrive in multiple packages?
Some orders may ship separately depending on product availability and fulfillment location. This means part of your order may arrive before the rest.
I’m missing items from my order. What should I do?
Please check your tracking to see if your order is arriving in multiple shipments. If anything is still missing, email us with your order number and what was not included.
Why is my order delayed?
We’ve recently updated our fulfillment systems to improve shipping speed and accuracy. While most orders are moving quickly, a small number may still experience delays.
Can I change or cancel my order?
We’re happy to try, but cannot guarantee changes once an order is placed. Please email us as soon as possible with your order number.
Why Tallow?
For centuries, tallow has been one of nature’s most powerful moisturizers — used by generations who valued simple, time-tested skincare that actually worked. At Lady May, we’re proud to carry that tradition forward with our clean, small-batch tallow crafted right here in the U.S.
Pure, Pasture-Raised Goodness
Our tallow is made from beef fat sourced from cattle raised on pasture across the United States. Each batch is wet-rendered — a process that gently purifies the tallow without stripping away its natural nutrients. The result? Odorless, ultra-nourishing tallow that’s rich in bioavailable vitamins A, B12, D, E & K and skin-loving fatty acids that help soften, repair, and deeply moisturize your skin.
No “Beefy” Smell — Just Clean, Natural Skincare
We get this question a lot — and no, our tallow does not smell like beef. The wet-rendering method completely removes any scent while preserving all the good stuff your skin craves.
A Little Goes a Long Way
Tallow melts right into your skin barrier. Start with about a penny-sized amount and let it absorb — your skin will feel hydrated, not greasy.
For Every Skin Type
Even oily or acne-prone skin benefits from tallow. When skin is stripped of natural oils, it overproduces sebum. Using our whipped tallow helps balance moisture, soothe irritation, and promote a healthy glow.
How to Store
Keep your tallow in a cool, temperature-controlled spot (68°–74°F). If it hardens or softens with the weather, don’t worry — it’s still perfectly good.
Rooted in Sustainability
"We believe in honoring the whole animal. Our tallow is rendered from suet — the pure, nutrient-rich fat surrounding the kidneys and loins — while we thoughtfully use every other cut of fat too, ensuring nothing is wasted. Sourced from sustainable farms that practice ethical care and nose-to-tail craftsmanship, it's skincare inspired by how our grandmothers made use of every good thing the land provided."
